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FAQs

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    How do I Track My Order?

    As soon as your order is shipped, you will receive shipment tracking number by e-mail. You can track your order by visiting UPS or FEDEX website. Just you need to put your tracking number into your concern currier website’s Track Your Order menu.

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    How long does it take for the Regular Ground Shipping Method to Deliver a Product?

    Usually it takes 2-7 business days. But in some Remote locations it can take up to 7-10 business days.

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    Is it Safe to Submit Order and Personal Information Online at Primal Gizmo?

    Your MasterCard and privacy is bound to be 100 percent safe & secure. Our goal is to produce you with highest level of service potential within the most secure means. Our web site employs the best possible security measures accessible to guard you. Your information transmitted is protected by latest SSL technology that encrypts all of your personal info, as well as your credit card information, and prevents it from being intercepted over the net. Please take a glance at our privacy policy.

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    Can I Cancel my Order?

    Most things enter shipping method 1-3 hours once you place the order. If you would like to cancel the order, please contact us ASAP. If your order has been processed and your account has been charged there's 10% Cancellation fee. Just in case of your order being shipped out there'll be 15% restocking fee and shipping is non-refundable.

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    How do I Get an Additional Discount?

    Some things are eligible for quantity discounts. Please contact us and fill out the fast quote request, consequently we are able to quickly get back to you.

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    What Can I Do if I Cannot Find the Product I Am Interested In?

    The best way to find a product is to search by manufacture part number. If you do not find the product that you are interested in buying, please contact our sales department at +1-512-333-4668 or email us at sales@primalgizmo.com. We will get back to you in no time to let you know whether we can order it for you or not, along with the pricing.

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    How Much do you Charge for Shipping?

    Shipping cost depends on the product Weight, Address and Shipping method selected (Next-Day, 2-day or Ground). You will be able to view the exact shipping cost before you complete the order. Our standard shipping courier is UPS.

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    Do I have to Pay Sales Tax?

    Orders shipped within California are Taxable.

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    Do you Ship to APO/FPO Addresses?

    Yes, we do ship to APO and FPO address via U.S. Postal Services (USPS). The order can also be placed by phone. There may be 2-3 business day delay in shipping by USPS method. To place the order call +1-512-333-4668. If you have any question, please email us at sales@primalgizmo.com.

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    What are My Payment Choices?

    We accept Visa, MasterCard, American Express, and Diners cards. We also accept PayPal and Wire Transfer.

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    Do you Offer Free Shipping?

    Yes, we do offer free Shipping on Selected Items. Please select Ground shipping option at check out and we will adjust your account for shipping charges if product qualifies.

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